Borrowing Tools: Pep Boys' Lending Policy Explained

Pep Boys offers a Loan-A-Tool program for customers who want to complete their DIY automotive projects. The program is available at participating Pep Boys locations, and customers can borrow tools by supplying necessary information and paying the current retail price of the tool. If the tool is returned on time and in good working condition, the customer will receive a full refund. Pep Boys also offers a variety of auto parts and services, including routine vehicle maintenance, tire care, and guidance on car symptoms and general vehicle maintenance. Additionally, customers can make purchases using a Pep Boys Synchrony Car Care credit card, with promotional financing offers available for purchases above certain amounts.

Pep Boys Loan-A-Tool Program

Pep Boys offers a Loan-A-Tool Program for customers to borrow tools and complete their DIY automotive projects. The program is available only at participating Pep Boys locations. Customers can supply the necessary information, compensate Pep Boys for the current retail price of the tool, and receive a refund when they return the tool with all accessories (in good working condition). Loaner tools are kept in a separate storage area and can only be retrieved by an associate.

Customers can find the parts they need at Pep Boys Auto Parts & Service centers, along with guidance on car maintenance, jump-starting their car, tire care, and more. The company also provides DIY Guides for customers who want to fix their vehicles themselves, covering topics like oil changes and choosing the right tools.

Loaner tools are not available for retail purchases and must be purchased at retail value with any Pep Boys-accepted form of tender. If the tool is returned within five days, with all accessories and the purchase receipt, customers will receive a full refund. However, if the tool is not returned within the specified time or is missing any accessories, the customer will own the tool, and a refund will not be issued.

Pep Boys also offers a text alert service, providing customers with discounts, store specials, and money-saving tips. Customers can sign up by providing their mobile phone number and consenting to receive recurring autodialed messages.

Borrowing tools for DIY projects

Before borrowing tools, it's advisable to inspect them for any damage or defects. Ensure that the tools are in proper working condition and meet the required standards for your project. This step is crucial to avoid any delays or complications during your DIY endeavor. Additionally, understanding the loaner's policies and procedures is essential. Inquire about the loan period, return process, and any associated costs or deposits required. Pep Boys, for instance, requires customers to compensate for the current retail price of the tool and offers a full refund upon the timely return of the tool and its accessories in good working condition.

When borrowing tools, it's important to handle them with care and maintain their condition. Clean and maintain the tools as per the instructions provided by the lender. By doing so, you ensure that the tools remain in good shape for future borrowers and maintain a positive relationship with the lending source. Proper tool handling also reduces the risk of injuries and accidents during your DIY project. If you're unsure about using a particular tool, don't hesitate to seek guidance from the lender or refer to instructional resources. Pep Boys offers DIY Guides and in-store assistance to help customers with their automotive projects, ensuring they have the knowledge and support needed to complete their tasks successfully.

Lastly, timely return of the borrowed tools is crucial. Respect the loan period and return the tools within the specified timeframe to avoid any additional costs or inconveniences. Ensure that all accessories and components are included and in their original condition. At Pep Boys, customers are required to return the tools within five days of purchase to receive a full refund. By adhering to the return policy, you contribute to a positive borrowing experience for yourself and other DIY enthusiasts. Borrowing tools for DIY projects can be a practical approach, especially when dealing with specialized equipment or one-time projects. By following these guidelines and leveraging the resources offered by companies like Pep Boys, you can efficiently complete your projects while saving time and money.

Tool return policy

Pep Boys offers a Loan-A-Tool Program for customers to borrow tools to complete their DIY automotive projects. The program is only available at participating Pep Boys locations. To borrow a tool, customers must supply the necessary information, pay Pep Boys the current retail price of the tool, and receive a full refund upon the timely return of the tool and all accessories in good working condition. Loaner tools are kept in a separate storage area and can only be retrieved by an associate.

Customers must return the tool within five days, with all accessories and the purchase receipt, to receive a full refund. If the tool is not returned within five days or is missing any accessories, the customer will not receive a refund and will own the tool.

Additionally, Pep Boys has a general return policy for other merchandise. Special Order merchandise and uninstalled tire chains will be accepted for return subject to a 20% restocking fee. Installed performance accessories, electrical items, electronics, sound items, and tire chains cannot be accepted for return. Opened or damaged packaging for test equipment, specialty tools, and Traxxas cars also cannot be returned. Returns of motorized transportation, generators, and power equipment products are authorized by the manufacturers of these products, and the refund of sales tax is in accordance with applicable state law.

Tool storage

Firstly, understand the tools you need and how to use them. Pep Boys offers a range of specialty tools, including oxygen sensors, feeler gauges, brake tools, serpentine belt tools, and more. Their DIY Guides provide valuable tips and instructions on which tools are required for specific jobs. Knowing your tools is the first step to proper storage and utilisation.

Secondly, consider the storage options available. Pep Boys offers a Loan-A-Tool Program where customers can borrow tools for DIY automotive projects. This program is available at participating locations, and customers are required to compensate Pep Boys for the current retail price of the tool. A full refund is provided upon the timely return of the tool and all accessories in good working condition. This option may influence how you store and care for borrowed tools to ensure their safe return and your refund.

Additionally, tool storage can vary depending on the size and nature of your collection. Basic storage options include toolboxes, tool chests, and roller cabinets. These can be made from materials like metal or heavy-duty plastic and typically feature drawers, compartments, and trays for organised storage. For larger tool collections, you may consider a dedicated tool storage system, such as a freestanding tool cabinet or a wall-mounted storage system. These options often provide more space and can accommodate larger tools.

Finally, proper tool storage involves regular maintenance and care. Keep your tools clean, dry, and well-maintained to prolong their lifespan. This includes periodic lubrication of moving parts, sharpening of blades, and tightening of loose components. Additionally, ensure that your tools are stored in a secure location, such as a locked cabinet or a garage with restricted access, to prevent theft or unauthorised use.

By following these guidelines, you can effectively store and manage your tools, whether borrowed from Pep Boys' Loan-A-Tool Program or purchased from their specialty tool collection. Remember to refer to Pep Boys' website for specific terms and conditions related to tool loans and returns.

Tool purchase options

Pep Boys offers a range of tool purchase options to cater to the diverse needs of its customers. Whether you're a DIY enthusiast or prefer leaving vehicle maintenance to the experts, Pep Boys has you covered.

For those who enjoy getting their hands dirty, Pep Boys provides the option to purchase specialty tools. From oxygen sensors and brake tools to serpentine belt tools and tie rod accessories, their extensive selection ensures you have the right tool for the job. To make the process smoother, Pep Boys offers DIY guides with tips and instructions, empowering customers to confidently tackle automotive projects.

Additionally, Pep Boys understands that investing in tools can be a significant expense. That's why they introduced the Loan-A-Tool Program, available at participating locations. This innovative program allows customers to borrow tools for their automotive projects. Here's how it works: customers provide necessary information and pay the current retail price of the tool. Upon returning the tool and its accessories in good working condition within the specified timeframe, a full refund is issued. This program is ideal for those who need specific tools for one-off projects without committing to a long-term purchase.

For customers who prefer the guidance of professionals, Pep Boys Auto Parts & Service centers are the perfect solution. Their knowledgeable staff can help diagnose car issues, provide vehicle maintenance advice, and offer pointers on various tasks, ensuring your car, truck, or SUV operates safely and smoothly.

Moreover, Pep Boys offers promotional financing options for purchases made with the Pep Boys Synchrony Car Care credit card. For purchases between $199 and $749.99, customers can take advantage of 6-month promotional financing. For purchases of $750 or more, a 12-month promotional financing option is available. These financing options provide added flexibility, making tool purchases more accessible.

Lastly, Pep Boys also accepts Non-US credit cards for in-store purchases, providing convenience to international customers. However, online orders currently require a credit card with a US billing address.

Whether you're a DIY enthusiast, a professional mechanic, or someone who prefers expert assistance, Pep Boys offers a range of tool purchase options, along with helpful services, to meet your automotive needs.

Frequently asked questions