Samsung's Loaner Phone Service: What You Need To Know

Samsung does offer loaner phones, depending on availability. However, this is not a widely advertised service and there are limited sources providing information on it. In community forums, customers have reported being directed to Verizon for a loaner phone while their Samsung phones were being repaired. It is worth noting that Verizon no longer provides this service. Samsung also offers financing options for customers who want to purchase their devices, such as Samsung Finance+ and pay-over-time plans.

Samsung offers loaner phones during repairs, depending on availability

Samsung does offer loaner phones during repairs, depending on availability. This service is similar to Apple's offering, where customers can use a loaner phone while their own device is being repaired.

A Samsung customer, who had to send their Galaxy S7 Edge for a warranty repair, was informed by a Samsung representative to "Contact Verizon, they should be able to get you a loaner phone." However, upon contacting Verizon, the customer was informed that they no longer provide that service. This suggests that while Samsung does offer loaner phones in certain circumstances, the availability of this option may depend on the specific situation and the region.

In another instance, a customer was informed by a Best Buy representative that they would need to pay a deductible of $150 to get a warranty replacement for their phone. The customer expressed frustration at having to pay for the protection plan and the deductible for a relatively new phone. It is important to note that the availability of loaner phones from Samsung or its partners may change over time, and it is always best to contact their support directly to inquire about the current options available.

While Samsung does offer loaner phones in certain cases, it is not a guaranteed service. Customers may need to explore alternative options, such as activating another phone on their line or borrowing a phone from a friend or family member until their repaired phone arrives. Samsung also offers financing options for customers looking to purchase a new device, such as the Samsung Finance+ program available in select stores across India.

Verizon used to provide loaner phones, but no longer does

Samsung does offer loaner phones to its customers depending on availability. However, Verizon no longer provides this service.

Verizon used to provide loaner phones to its customers but no longer does. In 2017, a Verizon Community forum member inquired about getting a loaner phone while their phone was being repaired. Another member responded that Verizon does not have an official loaner program, but recommended asking a local store for a loaner phone.

In 2019, a Reddit user with a Verizon Google Pixel 2 XL sought advice on acquiring a loaner phone while waiting for a warranty exchange. The user mentioned that they were past the one-year mark, and Google required them to ship their phone first before sending a replacement, leaving them without a phone during this period.

In 2022, a Samsung customer shared their experience on the Verizon Community forum, stating that they were informed by a Samsung representative to contact Verizon for a loaner phone. However, the Verizon representative informed them that they no longer provide loaner phones.

While Verizon may have offered loaner phones in the past, it is clear from recent experiences shared by customers that the company no longer offers this service. It is important for customers to explore alternative options, such as borrowing a phone from friends or family or activating an older phone on their line during the repair period.

Samsung offers financing options for purchasing phones

Samsung does not explicitly provide loaner phones to its customers. However, depending on availability, they might offer loaner phones to customers who send their phones for repair. Additionally, Samsung offers financing options to help customers purchase phones, TVs, appliances, and other products.

Samsung Financing provides customers with convenient payment options for approved purchases of $250 or more. The specific financing offer available depends on the customer's purchase amount and merchant. For example, a purchase price of $800 could require a down payment of $160, followed by 12 monthly payments of $57.77 at 15% APR, or four interest-free payments of $200 every two weeks.

The Samsung Financing Program Account is issued by TD Bank, N.A., and customers can make payments in three ways: online via myonlineaccount.net, by phone via automated touch-tone bill payment, or by mail to the designated address on the monthly billing statement. The billing statement, which includes the payment due date, is sent at least 21 days before the payment is due.

It is important to note that if the customer does not pay the full amount by the end of the promotional period, Samsung will charge interest from the purchase date at the standard Purchase APR of 29.99%. Customers are required to make minimum payments each month, but these may not be sufficient to pay off the balance on time. To avoid interest, larger payments are necessary.

Samsung Finance+ is available in 85,000+ stores across India

Samsung does offer loaner phones, but this depends on availability. However, this seems to be limited to certain countries, such as India, where the company has prepared its retail stores with exciting new finance schemes for a hassle-free festive shopping experience.

Samsung Finance+ is a service available in 85,000+ stores across 800+ cities in India, where customers can purchase Galaxy smartphones with easy finance options. The service was developed in India at the Samsung R&D Institute India-Bangalore, where engineers worked to create a data-driven, scalable multi-sided lending platform to meet the demands of the Indian market.

The initiative brings convenient financing offers to Samsung's retail stores, including the My Samsung My Combo scheme, which allows consumers to purchase multiple Samsung products under a single EMI, avoiding the hassle of managing multiple payments. The scheme offers EMIs starting as low as INR 1,790 for two products, INR 2,490 for three, and INR 3,390 for four products.

Additionally, Samsung has introduced home delivery for the Samsung Finance+ service, ensuring customers can purchase their desired Galaxy smartphones without stepping out to a physical store. A Samsung promoter is sent to the customer's house to assist with the loan journey, including KYC verification and credit scoring, resulting in multiple offers on Galaxy smartphones. This fully digital and paperless process prioritizes social distancing and customer convenience.

Samsung Finance+ is currently available across 12,000 dealers in nearly 300 towns, with plans to expand further. The service has been well-received, with Mohandeep Singh, Senior Vice President of Mobile Business at Samsung India, expressing confidence in its ability to help millions of consumers in India.

Best Buy offers a warranty replacement for a fee

Samsung does provide loaner phones, depending on availability. However, it is unclear whether these loaner phones are free of charge.

The Geek Squad Protection Plan can be added to most products purchased at Best Buy, including those bought through a Verizon rep. The plan covers repairs and replacements for issues arising from accidents or defects within two years of the purchase date. It is important to note that the plan must be repurchased for any new products received as replacements.

In addition to the Geek Squad Protection Plan, Best Buy also offers a standard Geek Squad Protection plan and a Product Replacement Plan. These plans can be added within 60 days of purchase and coverage begins on the start date or the date the product is received, whichever is later. The specific benefits and limitations of these plans may vary depending on the product and the time of purchase.

It is important to carefully review the terms and conditions of any warranty or protection plan before making a purchase to understand the coverage, exclusions, and fees associated with the plan.

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