Contacting Freedom Mortgage: A Step-By-Step Guide

Freedom Mortgage offers loans for primary homes, second homes, and investment properties. The company provides customer support to existing customers throughout the week, excluding Sundays. The customer service team can be reached via phone, mail, or through the Freedom Mortgage mobile app. The customer care phone number is 1-855-690-5900, and the mailing address is P.O. Box 50428, Indianapolis, IN 46250-0401.

Contacting Freedom Mortgage by phone

Freedom Mortgage offers several ways to get in touch with its customer service department. The most common way is by phone.

The best number to call Freedom Mortgage is 855-690-5900. This number is used by 81% of customers to address their issues and concerns. The average hold time is up to 3 minutes, with the longest wait times on Tuesdays and the shortest on Sundays. The average call time is 4 minutes.

When you call, be prepared to provide the following information so that Freedom Mortgage can identify you as a customer: your address or zip code, first and last name, or social security number.

If you are an existing customer, you can call this number during business hours, which are Monday to Friday, 8 am to 8 pm ET, and on Saturday from 9 am to 2 pm ET.

If you are calling about a new loan inquiry or to check the status of a loan application, you should dial 1-844-508-0947. This line operates from Monday to Thursday, 8 am to 11 pm ET, on Friday from 8 am to 10 pm, and on Saturday from 8 am to 2 pm ET.

You can also make your mortgage payment by calling Freedom Mortgage's automated phone system at 855-690-5900. Customer Care representatives are available to assist with payments Monday to Friday, 8 am to 8 pm, and Saturday, 9 am to 2 pm ET.

Freedom Mortgage also has a mobile app that you can download to make a one-time payment or set up recurring payments. If you have trouble logging in, you can contact the Customer Care representatives at the same number, 855-690-5900.

Contacting Freedom Mortgage by mail

Mailing Address

The mailing address for Freedom Mortgage is:

Freedom Mortgage

P.O. Box 50428

Indianapolis, IN 46250-0401

United States

When to Contact by Mail

It is recommended to contact Freedom Mortgage by mail for specific inquiries or requests. For example, if you need to cancel BPMI on your loan, you can send your request by mail to the provided address.

Payment by Mail

You can also make your mortgage payments by mail. To do so, send your payment to the address listed on your last billing statement. This option is in addition to the convenience of online and phone payment methods offered by Freedom Mortgage.

Business Hours and Availability

While Freedom Mortgage does not specify designated business hours for mail correspondence, it is advisable to consider their general business hours when expecting a timely response. Their customer service team is available Monday through Friday from 8 AM to 8 PM ET and on Saturdays from 9 AM to 2 PM ET.

Additional Contact Information

For quick reference, here are some additional contact methods for Freedom Mortgage:

• Customer service phone number: 1-855-690-5900
• New loan inquiries or checking loan application status: 1-844-508-0947
• Email address: [email protected]
• Physical address: 951 Yamato Road, Boca Raton, FL 33431, United States

Contacting Freedom Mortgage by email

Freedom Mortgage does not appear to have made its email address public. However, one source mentions [email protected] as the best email to contact the company.

If you are an existing customer, you can call Freedom Mortgage's customer service team at 1-855-690-5900 during their business hours. They are available throughout the week, except for Sunday. On weekdays, i.e., from Monday to Friday, they are available from 8 AM to 8 PM ET, and on Saturday, they are available from 9 AM to 2 PM ET.

You can also visit the “Contact Us" page on their website, where you will find a list of FAQs that may address your concerns. The FAQ section covers multiple topics, including escrow payments, insurance claims, mortgage payments, and account-related inquiries. Browsing through the FAQ section might help resolve your issue. However, if you require more personalized assistance, you can always reach out to their customer support team using the phone number provided.

Additionally, if you have any questions regarding your loan status, escrow accounts, payoff requests, or other related matters, you can contact Freedom Mortgage's Customer Service department.

Contacting Freedom Mortgage regarding escrow payments

If you need to contact Freedom Mortgage regarding escrow payments, there are several ways to get in touch. Firstly, you can call their customer service phone number. The number for existing customers is 1-855-690-5900, and their business hours are Monday to Friday, 8 am-8 pm ET, and on Saturday, 9 am-2 pm ET.

You can also visit the “Contact Us" page on the Freedom Mortgage website, where you will find a list of FAQs that may address your concerns about escrow payments. If you need more personalized assistance, you can reach out to their customer support during business hours.

Additionally, Freedom Mortgage provides a mailing address for general inquiries:

Freedom Mortgage

P.O. Box 50428

Indianapolis, IN 46250-0401

You can also contact Freedom Mortgage via email at [email protected], or by fax at (866) 505-0948. If you have an iPhone or iPad, you can also download the Freedom Mortgage mobile app from the App Store to set up one-time or recurring payments.

It is important to note that escrow payments are subject to change based on adjustments to property taxes and insurance premiums. If you have already set up automatic mortgage payments with Freedom Mortgage, your monthly payment will automatically adjust to reflect any changes in your escrow payment amount. However, if you have set up mortgage payments through a third party, such as bill pay through your bank, you will need to manually update the payment amount.

Contacting Freedom Mortgage regarding FHA and VA loans

If you are an existing customer of Freedom Mortgage and have queries regarding your FHA or VA loan, you can call their customer service phone number at 1-855-690-5900. This line is open throughout the week with different timings. From Monday to Friday, the line is open from 8 AM to 8 PM ET, and on weekends, it is available from 9 AM to 2 PM ET. The average hold time is up to 3 minutes, with the longest wait times on Tuesdays and the shortest on Sundays.

You can also visit the “Contact Us" page on the Freedom Mortgage website, which features an FAQ section with topics such as escrow payments, insurance claims, mortgage payments, and account-related inquiries. Browsing through the FAQ section might help resolve your issue without having to make a call.

If you are a new customer with a query regarding FHA or VA loans, you can dial 1-844-508-0947. This line operates from Monday to Thursday between 8 AM and 11 PM ET, on Friday between 8 AM and 10 PM, and on Saturday from 8 AM to 2 PM ET.

Alternatively, you can contact Freedom Mortgage via email at [email protected] or fax at (866) 505-0948. You can also reach them by mail at the following address:

> P.O. Box 50485, Indianapolis, IN 46250-0485

Please note that Freedom Mortgage does not set the cost of your taxes and insurance. For questions about the cost of your taxes and insurance, you will need to contact your taxing authority or insurance company directly.

Frequently asked questions