Contacting Phh Mortgage: A Step-By-Step Guide

PHH Mortgage offers personalized mortgage solutions and a seamless mortgage process to help Americans achieve their home financing goals. If you need to get in touch with PHH Mortgage, you can contact their customer support using their toll-free or investor relations hotline phone number, or by writing an email. Their customer service phone number is 800 210 8849, and their email address is [email protected]. Their mailing address is 1 Mortgage Way Mount Laurel, New Jersey 08054, United States, and their PO box address is P.O. Box 5452, Mount Laurel, NJ 08054-5452.

PHH Mortgage's customer service phone number

If you're looking to get in touch with PHH Mortgage's customer support, you can reach them via phone or email.

The customer service phone number for general enquiries is 800 449 8767. This support number works for advising clients with general questions about membership, ordering, service information and billing. The line can be quite busy during working hours, but customers can hold off in the waiting room. The working hours for the phone lines are Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. The longest wait times are on Mondays, while the shortest are on Sundays, and the average call time is 4 minutes.

There are several other phone numbers you can call, depending on your query:

• 800 210 8849 for loan questions
• 877 726 5793 for toll-free enquiries
• 856 917 7405 for investor relations

You can also contact PHH Mortgage by email at [email protected]. The average response time is 3-5 business days.

If you are looking to send physical mail, the address for the PHH Mortgage contact specialists is:

PHH Mortgage

P.O. Box 5452

Mount Laurel, NJ 08054-5452

The corporate office address is:

PHH Mortgage

1 Mortgage Way

Mount Laurel, New Jersey 08054

United States

PHH Mortgage's customer service email

If you are a PHH Mortgage customer and you need to contact the company's customer service via email, you can do so at [email protected].

You can use this email address to ask for help, describe technical issues and complaints, and request product information and other data. The average response time is 3-5 business days.

If you are a New York property owner, you can also file complaints about your servicer with the New York State Department of Financial Services. You can obtain further information from the New York State Department of Financial Services by calling the Department's Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.

Texas Property Owners can send complaints regarding the servicing of their mortgage to the Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. A toll-free consumer hotline is available at 877-276-5550, and a complaint form and instructions can be downloaded and printed from the department's website at www.sml.texas.gov.

Mailing address for general enquiries

If you have general enquiries about PHH Mortgage, you can contact them by mail, phone, or email.

If you wish to send PHH Mortgage a general enquiry by mail, you can use the following address:

PHH Mortgage

P.O. Box 24695

West Palm Beach, FL 33416

This address can be used for general enquiries and for filing complaints about your servicer if you are a New York property owner.

PHH Mortgage (Reverse Servicing)

P.O. Box 24645

West Palm Beach, FL 33416

This address can be used for requests for information and notices of error, including Qualified Written Requests. If you are writing about an error, be sure to include your name, mortgage loan account number, property address, and a statement about the error.

PHH Mortgage Contact Specialists

P.O. Box 5452

Mount Laurel, NJ 08054-5452

This address can be used to mail PHH Mortgage contact specialists.

Corporate Office

1 Mortgage Way

Mount Laurel, New Jersey 08054, United States

This address is the location of the PHH Mortgage corporate office. It cannot be used to ask for advice or help from support managers.

Phone Numbers for General Enquiries

PHH Mortgage can be contacted by phone during working hours, Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. The line can be quite busy during working hours, but customers can hold in a waiting room.

The following phone numbers can be used for general enquiries:

• 800 210 8849
• 800 449 8767
• 877 726 5793

The longest wait times are on Mondays, while the shortest are on Sundays. The average call time is 4 minutes.

Email Address for General Enquiries

The best email address to contact PHH Mortgage for general enquiries is [email protected].

Mailing address for complaints

If you have a complaint about PHH Mortgage, there are several ways to get in touch. The company offers a customer support phone line, email address, and postal address for complaints.

The customer support phone line can be reached at 800-210-8849. This is the most common way for customers to get in touch, with 56% of consumers using this number to address their issues and concerns. The line is open Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, with the longest wait times on Mondays and the shortest on Sundays. The average call time is 4 minutes.

The email address for customer support is [email protected]. Customers can use this address to ask for help, describe technical issues and complaints, and request product information and other data. The average response time is 3-5 business days.

The postal address for complaints is:

PHH Mortgage

P.O. Box 24645

West Palm Beach, FL 33416

If you are a New York property owner, you can also file complaints about your servicer with the New York State Department of Financial Services. You can reach their Consumer Assistance Unit by phone at 1-800-342-3736 or visit their website at www.dfs.ny.gov.

If you are a Texas property owner, you can send complaints regarding the servicing of your mortgage to:

Department of Savings and Mortgage Lending

2601 North Lamar, Suite 201

Austin, TX 78705

You can also call their toll-free consumer hotline at 877-276-5550 or email them at [email protected]. A complaint form and instructions can be downloaded from their website at www.sml.texas.gov.

PHH Mortgage's website

The PHH Mortgage website provides a range of services and resources for customers seeking mortgage solutions. The website, www.phhmortgage.com, offers a comprehensive overview of the company's products and services, including options for refinancing, buying a new home, and accessing home equity.

On the website, customers can explore the various mortgage options available, such as converting home equity into cash, consolidating high-interest debt, and purchasing investment properties. PHH Mortgage also provides valuable tips and insights from real estate professionals to streamline the home-buying process.

In addition to product information, the PHH Mortgage website features a dedicated customer support section. Customers can find answers to frequently asked questions, as well as contact information for different departments. The website provides multiple contact methods, including phone numbers, email addresses, and a physical address for mailing inquiries.

The customer support phone numbers listed on the website include a general customer service line, a toll-free number for membership and service inquiries, and a dedicated hotline for investors. Additionally, PHH Mortgage offers a live chat feature operated by an AI bot for instant responses to simple queries.

Overall, the PHH Mortgage website serves as a one-stop resource for customers seeking information about the company's mortgage products and services. It provides tools and resources to help customers make informed decisions about their financial goals, whether they are looking to buy a new home, refinance an existing mortgage, or tap into their home equity. By offering multiple contact options, the website ensures that customers can easily reach out for assistance and support as needed.

Frequently asked questions