Filing A Pnc Mortgage Complaint: A Step-By-Step Guide

If you have a complaint about PNC's mortgage services, you can contact the company's customer service department by phone or mail. You can also submit your complaint to third parties, including the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB). If you are a New York borrower, you may file complaints by contacting the New York State Department of Financial Services Consumer Assistance Unit.

PNC customer service contact details

PNC offers a wide range of customer service contact options, including phone, email, and postal mail. Here are the details for each:

Phone:

• For general mortgage customer service inquiries, you can call 1-800-762-2265.
• For The Servicemembers Civil Relief Act (SCRA) benefits and protections, the dedicated phone line is 844-PNC-SCRA (844-762-7272), operating from Monday to Friday, 8:30 a.m. to 4:30 p.m. ET.
• For auto and personal loan customers, the number for Voice Banking is 1-888-PNC-BANK (1-888-762-2265).
• For consumer credit card customers, the Voice Banking number is 1-800-282-7541.

Email:

PNC does not appear to provide a direct email address for customer service inquiries. However, they offer an online contact form on their website, which can be used to submit questions or complaints.

Postal Mail:

For Notices of Error or Information Requests regarding your account, you must submit your inquiry in writing to the following address:

PNC Bank

PO Box 8807

Dayton, OH 45401-8807

Additionally, New York borrowers can file complaints or obtain further information by contacting:

New York State Department of Financial Services Consumer Assistance Unit

1-800-342-3736

WWW.DFS.NY.GOV

Other Options:

Aside from contacting PNC directly, you can also file a complaint through external organizations:

• The Consumer Financial Protection Bureau (CFPB): A federal government agency that regulates PNC's business. Complaints filed with the CFPB are posted online in a public database and may be used to set priorities for regulating PNC.
• The Better Business Bureau (BBB): A private organization that collects complaints and reviews from customers to provide aggregate ratings for customer service. PNC's BBB page shows their involvement in responding to complaints.

PNC's BBB page

PNC Financial Services Group, Inc. has 2362 locations and has received 1,574 customer complaints over the past three years. PNC's BBB page outlines the process for filing a complaint. Firstly, head to PNC's profile on the BBB website and click "File a Complaint". You should then include a brief summary of the issue and your desired resolution. BBB will send your complaint to PNC within two business days, and PNC will be asked to respond within 14 calendar days. You will be notified of PNC's response, or if they do not respond.

BBB cannot help with all disputes, and you can view the types of disputes they cannot help with on their website. BBB also provides an address and phone number for PNC, in case you have any questions or concerns:

> One PNC Plaza, 249 Fifth Ave, Pittsburgh, PA 15222, (888) 762-2265

BBB also provides an address and contact details for the BBB assigned to PNC complaints:

> 520 E Main Street, Suite 100, Carnegie, PA 15106

BBB's website includes a range of customer complaints about PNC. These include complaints about unauthorized transactions, fraudulent charges, and repeated charges on accounts with zero fraud intervention. Some customers have also complained about the lack of service they receive when contacting PNC's customer service line or visiting their local branch.

PNC's CFPB page

The CFPB provides an informal channel for consumers to submit claims and complaints against financial institutions like PNC. The process of filing a complaint with the CFPB involves the following steps:

• Register for a secure user account on the CFPB website.
• Log in to your account and click on the "Start a new complaint" option.
• Provide the requested information, starting with the type of product or service your complaint is about.
• Include key details and documents related to the issue, as well as your desired resolution, and describe any efforts you have made to resolve the issue directly with PNC.

It is important to note that filing a complaint with the CFPB will not result in direct compensation for your specific issue. However, your complaint may be used by the CFPB to set priorities for regulating companies like PNC and could help the government gain insight into the bank's operations. Additionally, the CFPB may use your complaint to seek a response from PNC or create future regulations for the company.

Before filing a complaint with the CFPB, customers are typically advised to first reach out to PNC's customer service department to attempt to resolve the issue directly with the bank. This can be done by calling PNC's customer service phone number or by submitting a written notice of error or request for information to their mailing address.

PNC's small claims court

If you have a complaint against PNC regarding their mortgage services, there are several options available to you. PNC's contract may require you to resolve your dispute through consumer arbitration, so be sure to check your contract before proceeding. If arbitration is not required, you can file a claim against PNC in small claims court.

Small claims court is a fast and easy way to get your voice heard. The procedures for small claims court may vary depending on your jurisdiction, but the process typically involves appearing in person and completing the necessary forms. Before initiating a claim, you must ensure that your situation qualifies for small claims court. Small claims courts are reserved for specific types of cases and have limitations on the type and amount of compensation you can seek. In small claims court, you can only seek monetary compensation, which typically ranges from $2,500 to $10,000, depending on your state.

To initiate a claim against PNC in small claims court, you usually need to start by sending a demand letter. A demand letter informs PNC that they must address your complaint or pay you what you are owed. This letter should include your name and address, your account number, and a detailed explanation of your complaint. After sending the demand letter, be sure to keep a copy for your records, as well as any responses you receive.

Once you have sent the demand letter, you can proceed with filling out the required small claims court paperwork for your state and county. Most courts require three or four copies of the completed forms. After ensuring you have the correct number of copies, you will need to physically deliver the forms to your courthouse. The small claims court process is generally faster and easier to manage without an attorney, as lawyers are often not permitted in small claims court. However, keep in mind that the process can still be complicated, and you may want to consider using software or other tools to simplify the process.

PNC's customer complaints history

PNC customers have multiple options when it comes to filing complaints. Customers can reach out to PNC's customer care via phone or by visiting any of their branches. However, some customers have complained about spending hours on hold with computerized menus.

The Better Business Bureau (BBB) helps resolve disputes with the services or products a business provides. Customers can file complaints with the BBB, and the organization collects these complaints and reviews and uses them to provide an aggregate rating for customer service. The BBB gives the business a chance to respond to the complaints, and the business is expected to make a good-faith effort to resolve the dispute. However, it is not guaranteed that the consumer will accept the response or be satisfied with the resolution.

The Consumer Financial Protection Bureau (CFPB) is a federal government agency that regulates PNC's business. The CFPB provides an informal channel for consumers to submit claims and complaints. When a complaint is filed, it is posted online in a public database, and the company may be asked to respond to it. However, filing a complaint with the CFPB will not result in individual compensation.

Customers can also file a claim against PNC in small claims court, which deals with specific types of claims. There are, however, claim limits that range from $2,500 to $10,000, depending on the state.

Additionally, New York borrowers can file complaints by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting their website.

Frequently asked questions