Finding Your Mortgage Account Number: A Simple Guide

There are several ways to find your mortgage account number. You can find it on your original mortgage documentation, online banking, a mobile app, or your annual mortgage statement. If you use online banking or a mobile app, you can find your mortgage account number and balance on the 'Account Summary' screen. If you cannot find your mortgage account number, you can contact your bank's mortgage team, who will ask you a few security questions before providing you with your mortgage account number.

Through original mortgage documentation

You can find your mortgage account number on your original mortgage documentation (Offer or Variation Agreement). This would have been sent to you when you completed your mortgage. If you use online banking, you can also find your mortgage account number by logging in and checking the 'Account Summary' screen. If you're unable to find your mortgage account number in one of these ways, you can contact your bank. After answering a few security questions, they will provide you with your mortgage account number. You can contact your bank's Mortgage Team via online chat on their website, and they will be able to help you.

Via online banking

You can find your mortgage account number through online banking. Most banks offer online banking services, which you can access by signing up on their website or downloading their mobile app. Once you have access, you can navigate to the relevant section to find your mortgage account number. This number is usually found in the section containing details about your mortgage, such as the current balance, interest charges, interest rate changes, and a breakdown of your payments.

To locate your mortgage account number online, follow these steps:

• Visit your bank's website and log in to your online banking account using your credentials.
• Navigate to the section that displays your mortgage details. This could be under a tab such as "Mortgages" or "Loans".
• Look for your mortgage account number, which should be displayed alongside other relevant information. It may be labelled as "Account Number", "Loan Number", or something similar.
• If you cannot locate the number, try using the search function within the online banking platform. Typing "mortgage account number" or "loan number" in the search bar may direct you to the correct page.

It is important to note that your mortgage account number may be linked to your name and the specific property financed by the loan. Additionally, if your mortgage account number is eight digits long, you may need to add two zeros before the number to make it ten digits in total, as some institutions use ten-digit account numbers.

Remember to keep your login credentials secure and ensure you are using a safe and trusted device when accessing your online banking information.

Using a mobile app

If you use online banking, you can find your mortgage account number by logging into your mobile banking app. The first step is to locate the 'Account Summary' screen. This can be done by tapping on the 'Payments' icon at the bottom of the mobile app's home screen. Once you're on the 'Account Summary' screen, you should be able to see your mortgage account number alongside your balance.

If you're having trouble finding the 'Account Summary' screen, you can try navigating to your 'Accounts' page. From there, select your mortgage account to view your mortgage account number, interest rate, term details, and more.

If you're still unable to locate your mortgage account number within the app, don't worry. You can contact your bank's mortgage team via online chat or other available methods. They will ask you a few security questions to verify your identity, after which they'll be able to provide you with your mortgage account number.

Keep in mind that these instructions may vary slightly depending on your banking institution. The steps mentioned above are general guidelines based on common mobile banking app features.

From an annual mortgage statement

You can find your mortgage account number on your annual mortgage statement. This is the number associated with your loan, and you might also see it displayed when you log into your servicer's website. If you contact your servicer for any reason, you will need to provide this number.

Your monthly or annual mortgage statement contains a comprehensive overview of your loan and the progress you are making in paying it off. It includes specific loan information in a standard format, so you know how each dollar of your mortgage payment is spent. It is an accounting of all the details about your mortgage, including the current balance owed, interest charges, interest rate changes (if you have an adjustable-rate mortgage), and a breakdown of your current and past payments.

The document also includes the contact information of your loan servicer, which is the company that collects your payments and prepares your monthly statements. The servicer's contact information should be displayed so that you can reach them with any questions about the statement.

Additionally, your mortgage statement may include information about your escrow account balance. This is the amount of money currently in your escrow account, which pays for insurance premiums and property taxes.

Contacting the mortgage team

If you are unable to find your mortgage account number through your original mortgage documentation, online banking, or your mobile app, you can contact your bank's mortgage team.

• NatWest: Contact the NatWest Mortgage Team via online chat on the 'Manage Your Mortgage' page. You will be asked a few security questions before being provided with your mortgage account number.
• RBS: Similar to NatWest, RBS also offers an online chat feature on its 'Manage Your Mortgage' page. You will need to answer a few security questions before the mortgage team can provide your account number.
• Halifax: You can call Halifax to request a duplicate mortgage statement, which will include your mortgage account number. You can also fill out an online form to request a statement.
• Nationwide: If you are a Nationwide customer, you can check your account number by registering for the Internet Bank or the banking app.

Frequently asked questions