Matching Quicken With Edward Jones: A Quick Guide

Quicken is a personal finance management software program that allows users to manage their funds, including investments, bank accounts, and credit cards. Edward Jones is a financial advisor service that helps clients select investments and build portfolios. While the two services are compatible, some users have reported issues with connecting their Edward Jones accounts to Quicken, requiring manual updates to get the correct balances. To resolve these issues, users can try re-entering their login information, ensuring that their passwords do not contain special characters, and contacting Edward Jones or Quicken support for further assistance.

How to fix incorrect balances in your Edward Jones IRA accounts

If you are using Quicken to manage your Edward Jones IRA accounts, incorrect balances may be due to the following issues:

• Quicken may be using something other than stock/fund symbols for posting updates, resulting in balances in the wrong funds and transactions posted to the wrong funds.
• Quicken does not attempt to reconcile share or market value differences, which could help identify discrepancies.
• Deleting and re-establishing the accounts may be the easiest and fastest way to correct issues, but Quicken limits the number of transactions it downloads and does not start with a balance for everything that occurred previously.
• The "holdings" feature in Quicken shows all holdings in all accounts rather than the holdings within the specific account being viewed, making it challenging to correct problems.

To fix these issues, you can try the following solutions:

• Check the OFX file log to determine what information Edward Jones is sending and compare it with the data in Quicken to identify any discrepancies.
• Select "compare to register" for the account in Quicken to reconcile share balances on each download.
• Use the Reconcile function in Quicken to reconcile market value differences manually.
• Contact Quicken support for further assistance if needed.

If you are not using Quicken and are experiencing incorrect balances in your Edward Jones IRA accounts, you may need to contact Edward Jones customer support or a financial advisor for assistance in identifying and resolving the issues.

Troubleshooting the did you recently change your password error

Troubleshooting the "Did you recently change your password?" error involves several steps to resolve the issue. This error typically occurs when trying to connect Edward Jones accounts to Quicken. Here is a detailed guide to help you address this problem:

Step 1: Check Your Credentials and Settings

• Caps Lock and Num Lock: Ensure that Caps Lock is turned off when entering your User ID, as it is not case-sensitive. However, for passwords, make sure Caps Lock is turned on if you have capital letters in your password because passwords are case-sensitive. Also, if you use the number pad on your keyboard, ensure the number lock ("Num Lock") is activated.
• Autofill: If your login credentials are autofilled, try clearing them and manually re-entering your User ID and password.
• Cookies: Clear the cookies on your browser, and then try logging in again.

Step 2: Reset Your Password

If the above steps don't work, try resetting your password. You can usually find this option under the "Log in" button. After resetting, try logging in again with your new credentials.

Step 3: Contact Support

If the issue persists, it may be a problem with the software. Contact the support team of the respective platform:

• Quicken Support: Visit the Quicken support website or community forums for further guidance.
• Edward Jones Support: Call Edward Jones Online Support at (800) 441-5203.

Step 4: Advanced Troubleshooting

In some cases, you may need to take additional steps to resolve the issue:

• Deactivate and Reactivate Online Services: Try deactivating and then reactivating your online services in Quicken for your Edward Jones accounts. This can be done through the Online tab in the Account settings.
• Change Your Password: If you have special characters in your password, try removing them and using only uppercase letters, lowercase letters, and numbers. Then, reset your account in Quicken and try logging in again.
• VPN: If you're using a VPN, try excluding the Quicken and Edward Jones websites from the VPN and log in without it.
• Update Quicken: Ensure that you have the latest version of Quicken installed. Updates often include bug fixes and improvements that may resolve connectivity issues.

By following these steps, you should be able to troubleshoot the "Did you recently change your password?" error when connecting your Edward Jones investments to Quicken.

How to reconcile share or market value differences

To reconcile share or market value differences, you must first determine whether the number of units or the value of each unit is incorrect. You can do this by pulling out your statement and examining each position to determine if the number of units/shares is correct. If the number of units/shares is correct, then the value is incorrect.

If you are using Quicken for Mac, you can only reconcile the cash in an investment account, not shares. However, you can still check your share balance as of a specific date in the Portfolio screen and then mark all the share transactions as reconciled (green checkmark) if you find it helpful.

If you are using Quicken for Windows, you can reconcile share balances on each download if you select "compare to register" for the account. However, Quicken will not reconcile the market value automatically, and you will have to do this via the Reconcile function.

To adjust the value (quote), go to the Portfolio, right-click on a security name, and click "Price History". You can also change the account to Simple investing mode, where Quicken does not track individual transactions but adjusts the cash balance to match the summary information provided by the broker.

If you are downloading transactions for the account, you can click on the gear and select "Reconcile Shares". This will compare your current share balances in Quicken to the balances reported by your broker and give you the opportunity to create Placeholders to force the balances to match.

How to fix the problem of holdings showing all holdings in all accounts

To fix the problem of holdings showing all holdings in all accounts, you can try the following steps:

Firstly, it is important to note that you need to be enrolled in Online Access for Quicken to access your Edward Jones accounts. If you are not enrolled, you can do so by visiting the Edward Jones website. Once you have access, make sure you have your Online Access User ID and Password ready, as you will need these to connect to your Edward Jones investments and download your account information into Quicken.

Now, to address the issue of holdings showing all holdings in all accounts, this may be due to the way Quicken displays positions based on each account. In the Portfolio screen and in each register, Quicken only displays the positions based on each individual account. This can make it challenging to track down errors within any one portfolio. To resolve this, you can try looking at the OFX file log to determine what information Edward Jones is sending to Quicken. By reviewing the OFXLog, you can identify if the issue lies with the data being sent by Edward Jones or if there is a bug in the Quicken software.

Additionally, you can try selecting the "compare to register" option for the account in Quicken. This will allow Quicken to reconcile share balances on each download. However, please note that Quicken does not automatically reconcile the market value, so you would need to use the Reconcile function for that.

If the issue persists, you may need to consider deleting and re-establishing the accounts. While this can be a time-consuming process, it has been reported by some users as a way to correct discrepancies that have built up over time.

Finally, it is important to ensure that you are using a compatible version of Quicken with your Edward Jones accounts. The current product year, as well as the two prior product years, of any version that allows the download of investment information, are supported.

By following these steps, you should be able to fix the problem of holdings showing all holdings in all accounts when using Quicken with your Edward Jones investments.

How to fix incorrect transaction share price and total amount for users with over 400,000 shares of a security

If you own more than 400,000 shares of a security, the downloaded transaction share price and total amount will be calculated incorrectly after being accepted into the register. To fix this, click "Accept" to accept the downloaded transaction(s), then manually edit the share price in the register. This issue is being corrected by the company that makes Quicken for Mac.

• Make sure you are entering the correct date of the sale.
• Check if there are any placeholder entries in the Quicken account.
• Verify if there are other securities in the Quicken account.
• Try using the Compare to Register function for the account to reconcile share balances on each download.
• Review the OFX file log to determine what information Edward Jones is sending.
• Check if there are any hidden placeholder transactions in the account for the security in question.
• Try deleting and re-entering the incorrect transactions.
• Consider doing a Validate & Repair on your Quicken Data File.

Frequently asked questions