Loan Laptops: Apple Store's Lending Service Explained

Apple does not have a loaner program for laptops. However, some customers have suggested buying a new laptop to use while their current laptop is being repaired and then returning it when the repair is complete. This has been described as an inconvenient and expensive method. Technology Connection offers a loaner program for select computers, including hot swap loaners or loaner laptops with generic software.

Apple does not have a laptop loaner program

Some customers have expressed frustration over this, especially when their laptops are in for repairs. In such cases, Apple employees or fans have suggested buying a new laptop and then returning it when the original device is ready. However, this can be an expensive and inconvenient solution, and it is not surprising that some customers feel that Apple should offer a loaner program, given the premium prices they charge for their products.

In the absence of an official Apple laptop loaner program, some third-party companies have stepped in to fill the gap. For example, Technology Connection offers a unique loaner program on select computers, providing either a "hot swap" loaner or a loaner laptop with generic software.

While Apple may not have a formal laptop loaner program, it is always a good idea to have a backup computer, even if it is an older model, to use in case your primary device needs to be serviced. This can help ensure you remain functional and able to work, without having to resort to purchasing a new device.

Customers have complained about this

Customers have complained about the lack of a loaner laptop program from Apple. They feel that, given the premium price of Apple products, they should receive better customer service than that of their competitors. In the absence of a loaner program, customers are forced to either buy a new laptop or deal with a broken one while theirs is being repaired. This can be an expensive and inconvenient solution, especially if the customer only needs a laptop for a short period of time. For example, one customer shared that they were on a work trip and needed a laptop to get by, but didn't want to purchase a new one just for a few days.

Some customers have expressed that they feel Apple should offer a loaner program, especially when repairs are required due to faults that are the company's responsibility. They argue that it is unfair to be charged extra for a product and then have to spend even more money on a new laptop while their original laptop is being repaired.

In response to these complaints, some Apple store employees have suggested that customers buy a new laptop and then return it once their original laptop is repaired. While this suggestion may work for some, it can be a hassle and may not always be feasible, especially if the repair takes longer than the return policy allows.

Furthermore, customers have complained that the repair delays often exceed expectations, which can be frustrating when coupled with the absence of a loaner program. This has left some customers feeling disappointed and dissatisfied with Apple's level of customer service, causing them to reconsider purchasing Apple products in the future.

Overall, the lack of a loaner laptop program from Apple has been a source of frustration for some customers, who feel that the company's customer service does not match the premium prices they charge for their products.

Apple suggests buying a new laptop and returning it

Apple does not have a loaner program for laptops. However, some Apple Store employees have suggested that customers buy a new laptop and return it when their laptop comes back from repair. This is because Apple typically offers a 14-day return policy for a full refund, although this timeframe may vary depending on the region and specific terms and conditions.

While this option may provide a temporary solution for customers who urgently need a laptop, it is important to consider the potential inconveniences and costs associated with this approach. Firstly, it can be expensive to purchase a new laptop, especially given that Apple charges a premium for their products. Secondly, there is the possibility that the repair of the original laptop may take longer than expected, exceeding the return policy timeframe and leaving the customer with two laptops.

Additionally, this option may not be suitable for all customers, especially those who cannot afford the upfront cost of a new laptop or those who prefer not to engage in what some may consider an unethical practice. In such cases, alternative solutions, such as using an older backup computer or purchasing a cheaper used laptop, can be considered. It is worth noting that some retailers, like Best Buy, may offer more flexible return policies, providing a more feasible option for customers in need of a temporary laptop.

Ultimately, while Apple suggests buying a new laptop and returning it as a potential solution, it is important for customers to carefully evaluate their individual circumstances, financial situation, and personal values before making a decision.

Apple does have a loaner program for iPhones

Apple's loaner system is standard, meaning that all customers are given the same loaner iPhone, and you cannot choose which model you receive. You will be required to sign an agreement, which states that you must return the loaner phone within 14 days of Apple notifying you that your repaired phone is ready for pickup. You can request a five-day extension on this return date if needed.

Apple will not be liable for any consequential, incidental, indirect, or direct damages arising from the use of the loaner phone, and you must take reasonable precautions to protect the device against damage, loss, or abuse while it is in your care. You may be held responsible for repair or replacement costs if the loaner phone is lost, stolen, or damaged.

It is important to note that Apple does not offer loaner laptops or MacBooks while yours is being repaired.

There are third-party laptop loaner programs

Apple does not have a loaner program in place for its customers. However, there are third-party laptop loaner programs offered by various universities and organisations. For instance, the University of Michigan offers a long-term laptop loan program called Sites @ Home, facilitated by Campus Computing Sites and the Tech Help team. Similarly, Aurora University has a loaner equipment program that provides laptops to students for academic purposes. These programs typically have specific terms and conditions, such as eligible users, loaner periods, and restrictions on usage.

In addition to educational institutions, some companies offer laptop loaner programs to their employees. PowerGistics, for example, provides innovative charging stations and device towers to support efficient laptop loaner programs in the workplace. Such programs can increase employee productivity, especially for those who work remotely or travel frequently.

It is important to note that these third-party laptop loaner programs are not directly affiliated with Apple. They are separate initiatives by organisations and institutions to provide temporary access to laptop devices for specific purposes. The availability of such programs can vary depending on the entity offering them, and they may have different eligibility criteria and usage guidelines.

While Apple does not offer loaner laptops, some of its customers have suggested the idea of providing loaner devices while customers' laptops are being repaired. However, this suggestion has not been implemented by Apple, and customers are often advised to purchase a new laptop if they need one during the repair period.

Frequently asked questions