Contacting Fidelity Investments: Phone Support And Services

Fidelity Investments offers a range of services, including pensions, investments, and financial advice. While they encourage customers to use their help and support tool or send a secure message online, they also provide several phone numbers for different departments. Before calling, it is recommended to consider how urgent your query is and whether a secure message would be more appropriate.

UK phone number

If you are a UK resident and want to contact Fidelity Investments by phone, you can call the Workplace Investing Service Centre on 0800 3 68 68 68. The lines are open from 8 am to 6 pm, Monday to Friday. Please note that they are closed on weekends and bank holidays.

Before calling, it is recommended that you check if your query can be resolved through the help and support tool or via a secure message. Due to higher-than-usual call volumes, you may experience longer wait times. If you do need to call, have your Fidelity reference number ready, which can be found on any letters or statements sent to you by Fidelity regarding your account.

If you are outside the UK, you can contact the Workplace Investing Service Centre by calling (+44) 1737 838 585 during the same hours as above (UK time). Please also have your telephone PIN or password ready if you are calling to discuss account-specific information.

For a free, no-obligation discussion about your advice needs and options, you can also call Fidelity on 0800 222 550. This service is intended for individuals with a minimum of £100,000 to invest who are seeking long-term financial advice and are 18 years or older.

International phone number

If you are outside the UK, you can contact Fidelity Investments by calling (+44) 1737 838 585. The lines are open from 8:00 AM to 6:00 PM, Monday to Friday, UK time.

Please note that Fidelity cannot discuss account information by email. They aim to respond to emails within two working days. If you wish to discuss account-specific information, please have your telephone PIN or password ready when calling.

Before calling, please consider how urgent your call is and whether a secure message might be more appropriate. During these uncertain times, Fidelity is experiencing higher-than-usual call volumes. If you are certain that you need to call, their service centre team will do their best to speak with you as soon as possible.

Fidelity also offers a call-back service. You can request a call back from their team at a time that suits you by calling 0800 222 550 or completing the online form. This service is for those with a minimum of £100,000 to invest who are seeking long-term financial advice. You must be 18 years old or older to receive advice.

Opening hours

Fidelity Investments has several phone lines that customers can call to get in touch with the company. The opening hours for these phone lines vary depending on the specific department or service. Here is a detailed overview of the opening hours for different Fidelity Investments phone lines:

Workplace Investing Service Centre:

The Workplace Investing Service Centre can be reached at 0800 3 68 68 68 from within the UK and at (+44) 1737 838 585 from outside the UK. These phone lines are operational during standard UK business hours, Monday through Friday, from 8:00 AM to 6:00 PM. This service centre assists with various aspects of retirement plans, including switching investments, providing fund investment objectives, and addressing queries related to the Rules of your Plan.

Fidelity Personal Investing:

Fidelity Personal Investing has its dedicated phone line with specific opening hours. Customers can reach them Monday to Friday, 8:30 AM to 5:30 PM. On Saturdays, their lines are open from 9:00 AM to 12:30 PM, and they are closed on Sundays. This service is intended for customers who hold shares directly or through an advisor.

AdviserLine/Fidelity Adviser Solutions:

The AdviserLine/Fidelity Adviser Solutions phone line operates during standard UK business hours, Monday to Friday, from 8:30 AM to 5:30 PM. This line is designed to provide support and address queries related to Fidelity Adviser Solutions.

It is always recommended to check the official Fidelity Investments website or their customer support pages for the most up-to-date information regarding their phone lines and opening hours, as these may be subject to change. Additionally, it is worth noting that Fidelity Investments also offers alternative contact methods, such as secure messaging and email, for customers who prefer those options.

Account support

Fidelity Investments offers a range of ways to get in touch with their support team. Here are the details for account support:

Phone Support

Fidelity offers phone support for customers with account-related queries. The dedicated Workplace Investing Service Centre can be reached on 0800 3 68 68 68 if you're calling from within the UK. For calls outside the UK, the number is (+44) 1737 838 585. These lines are open from Monday to Friday, 8 am to 6 pm (UK time).

When calling, please have your telephone PIN or password ready if you wish to discuss account-specific information. Additionally, having your Fidelity reference number on hand can be helpful. This can be found on any letters or statements sent to you by Fidelity regarding your account.

Online Support

Fidelity also offers online support through their help and support tool, which can provide quick and convenient answers to your queries. You can log in to your account and send a secure message for any account-related enquiries.

Email Support

For shareholders on the main register, you can send an email to [email protected]. Please note that Fidelity does not discuss account information over email. They aim to respond to emails within two working days.

In-Person Support

If you prefer to speak to someone in person, you can visit the Workplace Investing Service Centre at the following address:

Workplace Investing Service Centre, Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP

Request a call back

To request a callback from Fidelity Investments, you can either call their support line or fill out an online form.

Calling Fidelity Investments

Fidelity Investments has a dedicated support line for customers with queries about their services. You can reach them by calling 0800 3 68 68 68 if you're in the UK or (+44) 1737 838 585 if you're outside the UK. Their phone lines are open from Monday to Friday, 8 am to 6 pm (UK time).

Before calling, it is recommended that you consider how urgent your query is and whether it can be resolved through other means, such as by sending a secure message or email. Additionally, have your telephone PIN or password and your Fidelity reference number ready when calling, as these may be required to access your account information.

Requesting a Call Back Online

Alternatively, you can request a call back from the Fidelity team by completing the online form on their website. This option allows you to choose a time for the call back that suits you. However, it is important to note that Fidelity typically provides financial advice to individuals over 18 years old with a minimum of £100,000 to invest and who are seeking long-term financial advice.

By offering multiple contact options, Fidelity Investments aims to provide convenient and accessible support to its customers.

Frequently asked questions