Fidelity National Home Warranty: Any Relation To Fidelity Investments?

Fidelity National Home Warranty (FNHW) is a home warranty company that offers protection for homeowners in the event that their major systems or appliances need repair or replacement. On the other hand, Fidelity Investments is a financial services corporation that provides investment management solutions, retirement plans, brokerage, and other financial products and services. While both companies share the word Fidelity in their names, they are not related to each other. They are separate entities operating in different industries, with different products and services, and different target audiences.

Fidelity National Home Warranty's (FNHW) standard plan

Fidelity National Home Warranty (FNHW) is not related to Fidelity Investments. FNHW is a home warranty company that offers protection plans for homeowners to cover the repair and/or replacement of their home's major systems and appliances. Here are the details of FNHW's standard plan:

Fidelity National Home Warranty (FNHW) Standard Plan:

• FNHW offers a base home warranty plan, with optional add-ons available for purchase.
• The standard plan covers up to 23 household systems and appliances, including attic and exhaust fans, recirculating hot water pumps, heating and ductwork, bathroom whirlpool motor pumps, sump pumps (if permanently installed), instant hot water dispensers, and central vacuum systems.
• The standard plan does not include coverage for air conditioning systems, refrigerators, or pool equipment, which are considered add-ons and can be purchased separately.
• The cost of the standard plan ranges from $350 to $445 annually, with an average service fee of $75.
• FNHW does not place any age limit on the appliances and systems it covers, as long as they are in good working condition at the start of the coverage.
• The standard plan is available to homeowners in select states, including Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Missouri, Nevada, Oregon, Texas, Utah, and Washington.
• The standard plan has a duration of one year, and customers must renew their plan manually as it does not auto-renew.
• FNHW offers an online claim submission process and a customer service line for support.
• The company has received mixed reviews, with some customers praising its affordability, ease of use, and timely repairs, while others have complained about poor customer service, slow repairs, and issues with vendors.

FNHW's customer service

Fidelity National Home Warranty (FNHW) has received mixed reviews for its customer service. While some customers have praised the company for their timely and efficient service, others have complained about poor customer service, slow repairs, and issues with vendors.

The company offers multiple ways to contact their customer service team, including phone, email, and an online Help Center. The phone number for general inquiries is 1-800-308-1402, and new clients can call 1-800-862-6837 to order a contract. Existing customers can use the same phone line to renew their contracts. FNHW also has a corporate office mailing address and an email address ([email protected]) for customer service inquiries.

Some common issues that customers have faced include difficulty reaching the company, slow response times, issues with vendors, and denial of claims. There have also been reports of hidden costs when filing a claim and a confusing process for upgrading plans. However, some customers have praised FNHW for their timely and efficient service, with one customer stating that they had been with the company for over 21 years and had always received excellent service.

Overall, while FNHW has received some positive reviews for its customer service, there are also a significant number of negative reviews that highlight issues with the company's responsiveness, communication, and claims handling process.

FNHW's pricing

Fidelity National Home Warranty (FNHW) offers a base home warranty plan with optional add-ons. The company places no age limit on the appliances and systems it covers.

FNHW's base plan costs range from $350 to $445 annually, with an average service fee of $75. The company's standard plan covers up to 23 household systems and appliances, including attic and exhaust fans, recirculating hot water pumps, heating and ductwork, bathroom whirlpool motor pumps, sump pumps, instant hot water dispensers, and central vacuum systems.

FNHW also offers optional add-ons for additional coverage, including air conditioning systems, refrigerators, and pool equipment. These add-ons can increase the overall cost of the plan.

The company's pricing is considered low compared to its competitors, but it is important to note that some essential items, such as air conditioning and refrigerators, are considered add-ons and can increase the overall cost for customers.

FNHW's plans are available in a limited number of states, including Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Missouri, Nevada, Oregon, Texas, Utah, and Washington.

While FNHW offers affordable coverage options, it is important to note that the company has received poor customer reviews, with complaints about its customer service, claims processing, and response times.

FNHW's availability

Fidelity National Home Warranty (FNHW) offers coverage in a limited number of states, including California, Colorado, Arizona, Idaho, New Mexico, Texas, Oregon, Utah, Nevada, and Washington. The company has been in business since 1974 and is headquartered in California.

FNHW offers four plans: the Standard Plan, Comprehensive Plan, Enhanced Plan, and Enhanced Plus Plan. However, plan availability varies across the 10 states where FNHW offers home warranty coverage.

The standard plan covers up to 23 household systems and appliances, including attic and exhaust fans, recirculating hot water pumps, heating and ductwork, bathroom whirlpool motor pumps, sump pumps, and instant hot water dispensers.

FNHW's coverage is not available in most states, and there have been reports of poor customer service and slow repairs. The company has also faced lawsuits claiming wrongful denial of claims and breach of contract.

Overall, while FNHW provides budget-friendly coverage options, its limited availability, poor reviews, and legal issues may be concerning for potential customers.

FNHW's reviews

Fidelity National Home Warranty (FNHW) is a regional home warranty company founded in 1984. It offers home warranty services to residents in 10-15 states, depending on the source. Its base plan covers an array of home appliances and systems, with the option to add on coverage for items such as air conditioning systems, refrigerators, and pool equipment.

FNHW has received mixed reviews. Positive reviews highlight the company's responsiveness, professionalism, and peace of mind.

> "I have been a customer for over 21 years. Fidelity has awesome staff members. My repairs have been completed in a timely manner. Communication was great. Had no issues from start to finish of my claim. Definitely recommending to friends and family."

However, FNHW has also received a significant number of negative reviews, with a rating of 1.2 out of 5 stars on the Better Business Bureau (BBB) website and an average rating of 3.4 out of 5 stars based on the MarketWatch Guides Team's rating scale. Common complaints include poor customer service, slow repairs, and issues with vendors and contractors.

> "I have to warn people of the absolute terrible service from Fidelity National Home Warranty. I unfortunately had to work with them twice this year after we purchased our new home. The dishwasher broke 6 months ago and our washing machine also broke around 4 months ago. With the dishwasher, they sent a technician out, he misdiagnosed the issue. Took multiple weeks to get back to us with the correct part, when he came back to repair it, he realized it was wrong and said "sorry, I was wrong, it's leaking and I can't fix it." Then left us with a leaking dishwasher which we had to remove ourselves to prevent our floors and cabinets from getting permanently damaged."

Overall, while FNHW offers budget-friendly plans, its standard plan does not cover major appliances, and the company has received a significant number of negative reviews regarding its customer service and claims processing.

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