Fidelity Investments: Customer Service Hours And You

Fidelity Investments offers 24/7 customer service through their Virtual Assistant, which can be accessed via their website. Live chat with a Fidelity representative is available Monday to Friday from 8 a.m. to 10 p.m. ET and on weekends from 9 a.m. to 4 p.m. ET. Their customer service phone lines are also open 24/7, and they provide specific phone numbers for different departments, including 401(k), health plans, credit cards, and more. The hours for these departments vary, with some open as early as 5 a.m. and as late as midnight ET. Additionally, Fidelity has physical Investor Centers that are open Monday through Friday from 8:30 a.m. to 5 p.m. and by appointment.

Fidelity customer service is available 24/7 via phone, email, and social media

Fidelity customers can access 24/7 support through a variety of channels, including phone, email, and social media.

Fidelity's Virtual Assistant is an automated search engine that provides instant answers to customer queries 24/7. This is a great option for those who want immediate assistance outside of standard business hours. The Virtual Assistant can be accessed through the Fidelity website.

For those who prefer to speak with a live representative, Fidelity offers 24/7 phone support. Customers can call 1-800-343-3548 for assistance with general and account-specific questions. This line operates around the clock, so help is always available. Additionally, customers can utilise the automated help number, 1-800-544-5555, for general information inquiries.

Fidelity also maintains an active social media presence, with dedicated customer support on platforms like Facebook, Twitter, Instagram, Reddit, and Discord. Customers can send direct messages to Fidelity's social media accounts to receive assistance. This option provides the convenience of interacting with Fidelity on the customer's preferred social media platform.

Email support is also available, with customers able to send inquiries to [email protected]. This email address is monitored by Fidelity's customer support team, ensuring a prompt response to all incoming messages.

While the methods mentioned above offer 24/7 support, it's important to note that certain departments within Fidelity have specific operating hours. For example, the chat service with live representatives is available from 8 a.m. to 10 p.m. ET on weekdays and 9 a.m. to 4 p.m. ET on weekends. Similarly, the Investor Centers are generally open Monday through Friday, 8:30 a.m. to 5:00 p.m., with appointments available outside these hours.

Fidelity's commitment to providing 24/7 support through multiple channels ensures that customers can always access the assistance they need, whether it's through a quick phone call, a direct message on social media, or an email inquiry.

Fidelity's Investor Centers are open Monday-Friday, 8:30 a.m.-5:00 p.m

Fidelity's Investor Centers are open Monday to Friday, 8:30 a.m. to 5:00 p.m. These hours are designed to accommodate those who may have commitments outside of these times, such as work or other responsibilities. This is also the case for the Investor Centers' phone lines, which are open during the same time period.

Fidelity also offers a 24/7 virtual assistant on its website, which can be used to help with any queries or issues that may arise outside of these hours. This virtual assistant is a great way to get quick answers to your questions, no matter the time of day.

In addition to this, Fidelity has extended hours for its live chat function, which is available Monday to Friday from 8 a.m. to 10 p.m. ET, and on weekends from 9 a.m. to 4 p.m. ET. This service allows you to connect with a live representative who can provide more specialised support.

Fidelity also provides a range of phone numbers for specific departments, which can be found on their website. These departments include 401(k), 403(b), 457, health plans, pension, HR/payroll, and workplace benefit plans, each with their own dedicated phone line and operating hours.

It's important to note that wait times to speak with a Fidelity associate may vary, and you may experience longer wait times during market hours (Monday to Friday, 9:30 a.m. to 4:00 p.m. ET). To avoid lengthy hold times, consider contacting Fidelity outside of these peak hours.

Fidelity's Virtual Assistant is a 24/7 service that can help with account and technical issues

Fidelity's Virtual Assistant is an automated natural language search engine that can help you with your account and technical issues 24/7. It is designed to help you with your requests and find information on the Fidelity.com site.

The Virtual Assistant is available on the Fidelity website and can be used to close brokerage or cash management accounts with a zero balance that are not linked to a crypto account. You can also use it to update your mailing address, change your email address, update your phone number, and manage your bank accounts, among other things.

Responses provided by the Virtual Assistant are meant to help you navigate Fidelity.com. As with any Internet search engine, you should carefully review the results as Fidelity does not guarantee the accuracy of the results or their suitability for your intended purpose. The Virtual Assistant should not be used for inputting or retrieving personal or account information.

In addition to the Virtual Assistant, Fidelity also offers 24/7 customer service via phone and live chat during specific operating hours.

Fidelity's customer service team is active on social media, including Reddit, Facebook, Twitter, Instagram, and Discord

Fidelity's customer service team is active on several social media platforms, including Reddit, Facebook, Twitter, Instagram, and Discord. They aim to provide a range of customer service options through these channels.

On Reddit, you can join the r/fidelityinvestments and r/fidelitycrypto communities to get your questions answered and interact with other users. The Facebook page allows you to ask questions by commenting on posts, and you can also mention @fidelity on Twitter to get a response. Instagram users can ask questions in the comments or send a direct message to @fidelityinvestments. Additionally, the Discord server offers direct interactions with Fidelity associates to answer any queries.

Fidelity's social media presence also extends to YouTube, LinkedIn, and TikTok, providing a diverse range of platforms for customers to choose from. The company encourages users to connect with them, stay updated with the latest news, and get their questions answered through these various social media channels.

While Fidelity's social media team is dedicated to providing support, they also emphasize the importance of not disclosing personal or financial information on these public platforms. They have guidelines in place to ensure a safe and positive community for all users.

Fidelity's customer service hours vary for different departments, with some offering 24/7 support

Fidelity offers a wide range of customer support options, with varying hours depending on the specific department and service required. Their customer service team is available 24/7 via phone, and you can also get in touch with them through their social media channels.

For those seeking more specialised support, the operating hours vary. Live chat with the team is available Monday to Friday from 8 am to 10 pm ET and on weekends from 9 am to 4 pm ET. The Virtual Assistant is available 24/7 and can be used to get specialised support for accounts or technical issues.

Fidelity also has dedicated phone lines for specific departments, such as health, pension, and workplace benefit plans, which are open Monday to Friday from 8:30 am to 8:30 pm ET. The company also offers support for international trading, with dedicated hours for both the trading itself and speaking to an international trading representative. These services are available Monday to Friday, with trading open from 5 am to 7 pm ET and the ability to speak to a representative from 8 am to 7 pm ET.

Fidelity's Investor Centres are open Monday to Friday, 8:30 am to 5 pm, and by appointment. Additionally, they offer support for those with hearing impairments through the FCC Telecommunications Relay Service (TRS) and Video Relay Service (VRS).

Frequently asked questions