Fidelity Investments Help Desk Specialist Interview Guide

Fidelity Investments is a company that offers a range of financial services and products, including investment solutions and help desk support. The company has received positive reviews from its employees, with an average rating of 4 out of 5 stars on Indeed.com. The reviews highlight the company's strong commitment to its employees, offering competitive pay, excellent benefits, and opportunities for advancement. However, some reviews mention issues with the company culture and management, particularly in the call centres. When interviewing for a position at Fidelity Investments, candidates can expect a multi-step process that may include a phone interview, a virtual interview, and potentially a third round. The interview questions tend to focus on the candidate's experience, skills, and how they would handle different work scenarios. It is important for candidates to prepare for the interview by researching the company, planning their outfit, and practising common interview questions.

Fidelity Investments interview process

The interview process at Fidelity Investments is rated as medium difficulty by most respondents to an Indeed survey. The process typically begins with a phone interview, followed by a second interview conducted via Zoom. The length of the interview process is generally reported as being about a month, with some respondents stating it took about two weeks.

To prepare for the interview, it is recommended to research the organisation, including its mission, client base, background, strengths, and weaknesses. Knowing about the specific business unit or department you are applying to is particularly useful. Additionally, studying the job description can help you match your experience to the required skills. It is also a good idea to review your resume and prepare answers to common interview questions, such as "Tell us about yourself", "What is your greatest accomplishment?", and "Why do you want to work for us?".

When it comes to dressing for the interview, it is suggested to opt for classic, neutral work attire that is polished and professional. Paying attention to the details, such as grooming, neat hair, and nails, is also important.

Overall, the interview process at Fidelity Investments is thorough and aims to assess the candidate's skills and suitability for the role.

Help desk specialist role at Fidelity Investments

Overview

Fidelity Investments is a great place to start your financial services career. The company cares about its employees and their families, and offers amazing benefits, including a 7% match and 10% profit-sharing, as well as paying for you to get your licenses. The company also provides a fun work environment and supportive management.

Salary

The salary for a Help Desk Specialist at Fidelity Investments ranges from $56,144 to $59,794 per year. This is higher than the average salary for a Help Desk Specialist in the United States, which is $44,586 per year.

Work-Life Balance

Reviews are mixed when it comes to work-life balance at Fidelity Investments. While some employees report having a great work-life balance, others state that there is no work-life balance and that overtime is expected. Paid time off can be difficult to schedule, but managers are reported to be supportive and willing to work with employees to schedule important events.

Interview Process

The interview process at Fidelity Investments typically involves a phone interview followed by a second interview via Zoom. The overall rating of the interview process is 8 out of 10, and most respondents found the interview to be medium in difficulty. It is recommended that you prepare for common interview questions and practice your responses.

Culture

Fidelity Investments has a supportive and inclusive work environment, with a Culture Club that keeps associates engaged. However, there have been issues reported with the culture and management, which can create a toxic work environment, especially in the call center.

Fidelity Investments interview questions

When preparing for a job interview at Fidelity Investments, it is important to do your research on the company, plan your outfit, and practice common interview questions.

Know the Organisation

Learn about the company's mission, client base, background, weaknesses, and strengths. Keep up to date with current happenings and know about specific business units or departments. Also, be sure to study the job description so that you can match your experience to the required skills.

Plan Your Outfit

First impressions matter, so consider dressing a bit more polished than your day-to-day look. Pay extra attention to your appearance to project professionalism and dress for the job you want. Plan your outfit in advance so you don't feel rushed.

Practice Common Interview Questions

Ask human resources or your recruiter about the interview format and who will be present. Practice your responses to common questions and be conversational and authentic with your answers. Interviewers want to get to know the real person behind the resume, so share your career story and give examples of how you use your strengths. Some common questions to prepare for include:

• Tell us about yourself.
• What is your greatest accomplishment?
• Why do you want to work for us in this position?
• What is a challenge you've overcome?
• Why did you leave your last job?
• How would you describe yourself?
• Why should we hire you?

Interview Questions and Experience at Fidelity Investments

Based on reviews, some of the most common questions at Fidelity Investments include "Tell me about yourself" and "Why Fidelity?". Scenario-based questions are also common.

Reviews of the interview process at Fidelity Investments are mixed. On a scale of 1-10, the interview process is rated at 8, and the difficulty is rated at 5. Many reviewers report a positive experience, but some report issues with interviewers not showing up or poor communication. The length of the interview process varies, but it is often reported to be about a month or about two weeks.

Fidelity Investments interview tips

Know the company

It's important to know about the company you're applying to. Learn about their mission, client base, background, weaknesses, and strengths. You should also be aware of any current happenings and news involving the company. This shows your interest and enthusiasm for the role and the company.

Know the position

Study the job description for the role of Help Desk Specialist. This will help you to match your experience to the required skills and give examples of how you can add value to the company.

Know the people

Do an online search for the people who will be interviewing you. Knowing about their professional background can help you make connections and show that you are engaged and interested.

Dress appropriately

First impressions count, so make sure you dress appropriately for the interview. While some companies may be casual, it's best to dress in classic, neutral work attire. Ensure your clothes are clean and ironed, and pay attention to the details, such as hair, makeup, and nails.

Prepare and practice

Read through your resume and prepare answers to common interview questions. You can ask the recruiter about the interview format and who will be present. Practicing your responses will help you feel more relaxed and confident during the interview. Be positive in your answers and never criticize anyone.

Ask questions

Prepare some questions to ask the interviewer. This shows your interest and engagement, and it's also a valuable opportunity for you to learn more about the company and the role.

Be enthusiastic

Fidelity Investments is looking for candidates who are excited about the prospect of working for them. Show your enthusiasm and highlight why you want to work for the company.

Be authentic

Interviewers want to get to know the real person behind the resume. Be yourself, be conversational, and share your career story, including examples of how you've used your strengths.

Be aware of the process

The interview process at Fidelity Investments usually involves a phone interview followed by a second interview via Zoom. According to reviews, the process is generally rated as medium difficulty.

Fidelity Investments interview attire

When it comes to interview attire, first impressions are crucial. It's important to dress appropriately and professionally for a Fidelity Investments interview. While the company's dress code for employees is typically business casual, you'll want to step it up a notch for your interview. Here are some tips to help you make a great impression:

• Plan your outfit in advance: Don't leave it until the last minute. Choose an outfit that is polished and classic, avoiding anything too flashy or distracting.
• Keep it neutral: Opt for neutral colours and classic styles. This shows that you take the interview seriously and helps you appear professional and elegant.
• Iron and inspect your clothes: Make sure your outfit is wrinkle-free and in good condition. Check for any stains, missing buttons, or tears to ensure your clothes look well-maintained.
• Pay attention to details: Ensure your hair, makeup, and nails are neat and groomed. The little things, like your choice of briefcase or purse, can also contribute to your overall impression.
• Dress for the position: Consider the role you're applying for. For a help desk specialist position, you may want to lean towards a more conservative and professional look.
• Be comfortable: While you want to look polished, make sure you feel comfortable in your outfit. Confidence is key during an interview, and you don't want your clothing to be a distraction.

Remember, the goal is to present yourself as a professional who takes the interview seriously. By planning your outfit in advance and following these guidelines, you'll be able to focus on the interview itself and make a strong impression on your potential employers.

Frequently asked questions