Contacting Fidelity Investments' President: A Step-By-Step Guide

Fidelity Investments is an American multinational financial services corporation with a presence in 11 countries. The company offers a range of services, including financial planning, advice, and investment management. With over 75,000 associates, Fidelity serves its customers through 216 Investor Centers in the U.S. and 14 regional sites globally. If you need to get in touch with the president of Fidelity Investments, Abby Johnson, you can reach out to her at the mailing address: 245 Summer Street Boston, MA 02201, or via email at [email protected].

Contact Abby Johnson, Chief Executive Officer

To contact Abby Johnson, Chief Executive Officer of Fidelity Investments, you can use the following methods:

Email

You can email Abby Johnson at [email protected].

Postal Mail

You can send postal mail to the following address:

Abby Johnson

Chief Executive Officer

245 Summer Street

Boston, MA 02201

Phone

You can call Fidelity Investments at (800) 544-6666 or (800) 343-3548. If you are an international caller, you can call +1-617-692-0041.

Social Media

You can also reach out to Fidelity Investments via their social media channels:

• Reddit: r/fidelityinvestments
• Facebook: @fidelity
• Twitter: @fidelity
• Instagram: @fidelityinvestments
• Discord: Fidelity server
• YouTube: Fidelity channel

Virtual Assistant

Fidelity also offers a Virtual Assistant on their website that can help you with your requests 24/7.

Call Fidelity's customer service line

Calling Fidelity's customer service line is a straightforward way to get assistance with your inquiries or concerns. Here are the steps you can take:

Finding the Right Number

Fidelity offers various phone numbers tailored to specific needs. You can find these numbers on their website or by searching for them online. The main customer service number is (800) 343-3548, or you can dial 1-800-FIDELITY (343-3548). There are also dedicated numbers for different departments, such as 401(k) and workplace benefit plans, college planning, and employer stock plan services.

Calling Fidelity

When you have the relevant phone number, simply dial it and wait for the automated system to guide you. You will likely be presented with a menu of options to choose from, allowing you to direct your call to the appropriate department or representative.

Alternative Options

If you're unable to reach the customer service line or prefer other methods of communication, Fidelity offers multiple alternatives. You can utilize their Virtual Assistant, a 24/7 automated search engine that can help you find information on their website. Additionally, they have a live chat feature where you can chat with a Fidelity representative during specific operating hours.

Fidelity also maintains a presence on various social media platforms, including Reddit, Facebook, Twitter, Instagram, Discord, and YouTube. You can post your questions or direct message them on these platforms to receive assistance.

For more complex or urgent matters, you may want to refer to their executive customer service contacts, which include the names, phone numbers, and email addresses of senior executives like Valentine Foti (Senior Vice President, Marketing and Customer Experience) and Arthur J. Greenwood (Senior Vice President, Fidelity Institutional Asset Management Relationship Manager).

Remember that wait times to speak with a Fidelity associate may vary, and it's often recommended to contact them outside of market hours to avoid potential delays.

Use Fidelity's Virtual Assistant

Fidelity's Virtual Assistant is an automated natural language search engine that can help you with your requests and queries 24/7. You can access the Virtual Assistant on the Fidelity website.

The Virtual Assistant can help you find information on the Fidelity.com site. It is designed to respond to your queries and help you navigate the website. It is important to note that you should not input personal or account information when using the Virtual Assistant, as with any search engine. The information you input is only used to provide search results and is not stored or reviewed for any other purpose.

The Virtual Assistant can assist with a range of tasks, including closing certain accounts, changing your account name or nickname, and viewing your account history. For example, you can close a brokerage or cash management account through the Virtual Assistant as long as it has a zero balance and is not linked to a crypto account.

In addition to the Virtual Assistant, Fidelity also offers 24/7 customer service support through various other channels, including live chat, phone, email, and social media.

Contact via social media

Fidelity Investments has a presence on several social media platforms, and you can contact the company via these channels. Here are the ways you can reach out to them:

Reddit: You can view and post on the subreddit r/fidelityinvestments to get answers to your questions.

Facebook: Ask a question by commenting on the official Fidelity Facebook page, and they will respond. You can also send a message to their Facebook group if you need immediate assistance.

Twitter: Post your question or topic and mention @fidelity to connect and interact with them.

Instagram: Ask a question in the comments on any Instagram post or send a direct message to their handle @fidelityinvestments.

Discord: Interact directly with Fidelity associates and get your queries answered on their Discord server.

LinkedIn: Follow Fidelity on LinkedIn to get insights from leaders, career tips, and job opportunities. You can also access information from Fidelity and get your questions answered by professionals.

YouTube: Visit the official YouTube channel to watch videos on helpful topics like trading and ask questions in the comments.

TikTok: Fidelity also has a presence on TikTok, although it is unclear if they provide customer support through this platform.

Other Platforms: Fidelity also has accounts on Instagram, Reddit, and X (Twitter). While the extent of their activity on these platforms is not specified, you may be able to reach out to them through these channels as well.

Find an advisor near you

To find a Fidelity Investments advisor near you, you can utilize their online tool, which is the most efficient method. Visit the Fidelity website and navigate to the "Find a Fidelity Location" page. Here, you can input your address, including your city, state, or ZIP code, to initiate the search.

The search tool provides a comprehensive list of nearby Fidelity investor centers, along with essential details such as their addresses, operating hours, and contact information. You can easily locate the closest investor center and plan your visit or give them a call.

If you prefer personalized assistance, Fidelity offers a dedicated phone line for connecting with a representative who can guide you in the right direction. They will consider your specific needs and circumstances to recommend suitable advisors in your area. This service is available by calling their general customer service number and following the prompts to speak with a representative.

Additionally, you can explore the "Find a Financial Consultant" tool on their website. This tool allows you to input your location and narrow down your search based on the specific type of financial consulting you require. Whether you're an individual investor, a business owner, or seeking specialized services, this tool can help you identify the right advisor to match your unique needs.

By offering these diverse methods, Fidelity Investments ensures that you can conveniently find the professional guidance you require to navigate your investment journey with confidence.

Frequently asked questions