Finding Your Mortgage Statement: A Simple Guide

A mortgage statement is a document that contains important information about your home loan. It is provided by the mortgage servicer, which is the company that collects your payments and prepares your monthly statements. This statement is usually sent out once a month and can be accessed online or by mail. It includes information such as the current balance owed, interest charges, payment schedule, interest rate changes, a breakdown of current and past payments, and other vital loan information. It is important to review your statement each time it arrives to spot any problems or inaccuracies quickly.

Online

Many banks offer online services to help you access your mortgage statement. Here are some ways to find your mortgage statement online:

Most banks offer online banking services that allow you to access your mortgage statement. You can log in to your bank's online banking portal using your credentials. From there, you can navigate to the "Statements" or "Documents" section to view, download, or print your mortgage statement. Some banks, like Halifax, allow you to print a statement directly from your mortgage overview screen.

Mobile Applications

Banks such as Metro Bank and NatWest offer mobile applications that provide access to your mortgage statements. By logging into these apps, you can often find your statements in the "Documents" or "Statements" section. These apps may also offer additional features, such as managing your payments and transferring funds.

Email or Contact Support Teams

If you cannot find your mortgage statement online, you can contact your bank's support team via email or online chat. For example, Metro Bank allows customers to request interim statements by emailing their Completions Team or using their online chat feature. Similarly, NatWest offers online chat support to help you order a mortgage statement.

Some banks, such as Halifax, provide online forms that you can fill out to request duplicate or additional copies of your mortgage statement. These forms are typically found on the bank's website and may require you to provide your mortgage account number and other relevant details.

It is important to note that the availability of online services may vary depending on your bank and your location. Always ensure that you are using the official website or application provided by your bank to protect your personal and financial information.

Via post

If you would like to receive your mortgage statement via post, you can expect to receive it monthly. It will be posted to the primary borrower's address. The statement will include a payment slip that you can detach and return by mail with your payment. If you are close to the due date, it is recommended that you get a receipt from the post office or consider using next-day delivery.

Some servicers may instead send you a coupon book in the mail, which will include the servicer's contact information, your account information, and the amount due. You may need to contact the servicer to request other information, such as an explanation of the amount due or past payment information.

If you need another copy of your mortgage statement, you may be able to request one by contacting your mortgage servicer.

Via email

If you are looking for your mortgage statement via email, there are a few things to keep in mind. Firstly, mortgage statements are typically issued once a month, and you can also access them on your lender's website or via a mobile app. You can sign up to manage your mortgage online and view and download these statements as needed.

If you are the primary borrower, some lenders will send you an email or other type of notice to inform you that your statement is available to view or download. You can also contact your mortgage servicer to request that they send you the statement via email. It is a good idea to keep your mortgage statements for at least three years, as you never know when you might need a copy.

Your monthly mortgage statement contains valuable information about your home loan. It includes details such as your current balance, interest charges, interest rate changes, and a breakdown of your current and past payments. It will also include information about any late fees and how much you must pay to bring the account current if your loan is delinquent.

If you are refinancing your loan, you may need to provide a copy of your mortgage statement to confirm that you have made your most recent payment on time. Your lender may also require a copy of your statement if you are applying for a Home Equity line of credit or any other type of loan.

Via a coupon book

If you're looking for your mortgage statement, one place to look is via a coupon book. Servicers usually send out coupon books in the mail once a year. These books contain payment slips, or "coupons", that you tear out and return with your payment.

Not everyone receives a periodic mortgage statement; some people receive a coupon book instead. If your servicer decides to send you a coupon book, there are certain requirements that must be fulfilled by the servicing company. For example, the coupon must include certain information, such as the amount of the principal obligation under the mortgage and the current interest rate in effect for the loan. Additionally, servicers must make certain information available to the borrower upon request, and they must provide extra information to borrowers who are 45 days or more delinquent. It's worth noting that the coupon book exemption only applies to fixed-rate residential mortgage loans.

Your monthly mortgage statement contains important information about your loan servicer, your payment schedule, your loan balance, and more. It's an accounting of all the details about your mortgage, including the current balance owed, interest charges, and a breakdown of your current and past payments. This information can help you keep track of how quickly you're paying off your loan and spot any updated information.

If you can't find your coupon book, you can contact your mortgage servicer or send a written request for information. You can also try finding your mortgage statement online by selecting your mortgage and clicking "Download my eStatements".

Contacting your mortgage servicer

Your mortgage company should provide you with extra copies of your mortgage statement if you need them. If it is a local company, you can go in person to request them, but you will need to bring a photo ID and may need to verify your identity. You will also need your loan or account number, which is tied to your name and the home that is financed by the loan.

If you are unsure about anything on your mortgage statement, you can contact your mortgage servicer using the details on your statement. You can also send a written request for information. If you are late on a mortgage payment, you will receive a notice of delinquency within 45 days. This might be included on your mortgage statement or be a separate document. It will include the date you fell delinquent, your account history, and the balance due to bring you back into good standing. There may also be information on the costs and risks of remaining delinquent, as well as options to avoid foreclosure, such as mortgage forbearance.

Frequently asked questions