Roundpoint Mortgage: Contacting Customer Service And Support

RoundPoint Mortgage offers a range of services to its customers, including mortgage payment options, loan applications, and customer support. Customers can contact RoundPoint's customer service through various channels, including phone, mail, and email. The company provides a toll-free number, a mailing address, and an email address for customers to reach out with any questions, comments, or concerns they may have. Additionally, RoundPoint offers online resources and a mobile app to assist customers with payment-related inquiries and account management. While some customers have expressed dissatisfaction with RoundPoint's customer service, the company strives to guide its customers to the right place for their specific needs.

Contacting RoundPoint Mortgage: phone, email, and postal address

You can contact RoundPoint Mortgage by phone, email, or post.

RoundPoint's customer service phone line is available Monday to Friday from 8 am to 9 pm ET and on Saturday from 10 am to 3 pm ET. The toll-free number is (877) 426-8805.

If you would like to contact RoundPoint by email, you can do so through their website's help center. Here, you can find more information about the company and the services they offer.

To contact RoundPoint by post, you can use the following addresses:

For general inquiries:

RoundPoint

PO Box 19409

Charlotte, NC 28219-9409

For loan-related inquiries:

RoundPoint

Attn: Customer Resolution

PO Box 19789

Charlotte, NC 28219-9409

Additionally, RoundPoint Mortgage Servicing LLC can be reached at the following address:

RoundPoint Mortgage Servicing LLC

Its Successors and/or Assign (ISAOA) As their Interest May Appear (ATIMA)

P.O. Box 10210

Daytona Beach, FL 32120-0210

You can also manage your mortgage payments and access resources for payment-related questions through your online "You Are Home" account. Through this platform, you can set up or manage recurring monthly payments via ACH, which automatically deducts funds from your chosen account each month. You can also make one-time payments or use the RoundPoint Mobile App, which offers the same functionality as the online platform.

Online account management: setting up and managing payments

RoundPoint offers a variety of ways to manage your mortgage payments online. You can access these options through the You Are Home™ online account, which is a safe and secure platform.

To set up your online account, go to the homepage and click 'Login'. If you are a new user, select 'Register Your Account' from the bottom of the box on the sign-in page. You will need to provide your last name, social security number, and property zip code. After this, you will need to verify the phone number and email address associated with the account. Once you have done this, you will receive a verification code via email, text, or phone call. Enter the code to complete your registration.

Once you have registered, you can log in to your account to set up and manage your payments. You can choose to make one-time payments or set up recurring payments. To set up a recurring monthly payment, you will need to enrol in ACH. This will allow your mortgage payment to be automatically deducted from your designated checking or savings account each month on the date you choose. You can also use your financial institution's bill payment service to send payments electronically, but note that some third-party services may withdraw the funds from your bank account before sending them to RoundPoint.

If you prefer, you can also manage your payments through the You Are Home™ mobile app, which has the same functionality as the online platform but can be accessed on your phone.

Customer service issues: late fees, misapplied funds, and refunds

You can contact RoundPoint Mortgage's customer service by calling them toll-free at (877) 426-8805, Monday through Friday from 8 am to 9 pm ET and Saturday from 10 am to 3 pm ET. You can also reach out to them by mail or email:

RoundPoint

PO Box 19409

Charlotte, NC 28219-9409

To provide a notice of error or make a request for information regarding your loan, use the following address:

RoundPoint

Attn: Customer Resolution

PO Box 19789

Charlotte, NC 28219-9409

Regarding customer service issues, there are a few Better Business Bureau (BBB) complaints about RoundPoint Mortgage. One complaint mentions issues with late fees and timely resolution of problems, stating that all given timeframes had passed. Another complaint expresses dissatisfaction with the restriction on using debit or credit cards for mortgage payments, urging RoundPoint Mortgage to provide more flexible payment options.

In terms of misapplied funds, a BBB complaint describes a situation where the customer's mortgage was drawn twice from their bank account. Additionally, there is a complaint about a refund check that was supposed to be sent in December but did not arrive until January, causing confusion and discrepancies in the expected payment amount.

While RoundPoint Mortgage has responded to these complaints, the customers either did not accept the responses or did not notify BBB of their satisfaction. It is important to note that the issues described may not reflect the typical customer experience, and it is always recommended to contact their customer service directly for personalized assistance and resolution.

RoundPoint Mortgage licensing information: NMLS number and HMDA data

RoundPoint Mortgage Servicing LLC (d/b/a RoundPoint in all states except Arizona and New York) has an NMLS number of 18188. The HMDA data about their residential mortgage lending is available online for review at the Consumer Financial Protection Bureau's website. The data includes the geographic distribution of loans and applications, ethnicity, race, sex, age, and income of applicants and borrowers, and information about loan approvals and denials.

The NMLS Consumer Access website allows individuals to research the professional background of financial services providers. The NMLS ID number is a unique number assigned to a loan originator through the National Mortgage Licensing System & Registry. Starting in 2018, financial institutions began reporting the NMLS ID for the mortgage loan originator. This information is available on the HMDA LAR (Loan Application Register), which is a record of every mortgage loan application made by a financial institution.

RoundPoint Mortgage's HMDA data can be found on the Consumer Financial Protection Bureau's website, alongside data from many other financial institutions. This data includes information on the geographic distribution of loans and applications, as well as demographic details about applicants and borrowers.

RoundPoint Mortgage Servicing LLC's mailing address is 446 Wrenplace Road, Fort Mill, SC 29715, and their phone number is (877) 426-8805. They can also be contacted via mail or email through their website. Their operating hours are Monday to Friday, 8:00 a.m. to 9:00 p.m. ET, and Saturday, 10:00 a.m. to 3:00 p.m.

Registering your account: the steps to register your RoundPoint Mortgage account

To register your RoundPoint Mortgage account, you will need to follow these steps:

Firstly, visit the RoundPoint Mortgage website and find the login page. Here, you should see a "Register Your Account" option. Select this and get ready to provide some personal information. You will need to enter your last name, social security number, and property zip code.

Once you have entered these details, you will need to verify your phone number and email address. This is an important step, as RoundPoint will use these contact details to send you a verification code. After you have provided your phone number and email address, check your chosen contact method for the code. It should arrive via email, text, or phone call.

Enter the verification code into the appropriate box, and your registration is almost complete. The final step is to send proof of your homeowners' insurance to RoundPoint Mortgage Servicing LLC. You can do this by mail to the following address:

RoundPoint Mortgage Servicing LLC

Its Successors and/or Assign (ISAOA)

As their Interest May Appear (ATIMA)

P.O. Box 10210

Daytona Beach, FL 32120-0210

Once you have completed these steps, you will be able to log in to your RoundPoint Mortgage account.

Frequently asked questions