Deleting Wells Fargo Mortgage Autopay: A Step-By-Step Guide

Wells Fargo offers its customers the option to set up automatic payments for recurring bills such as mortgages. However, the process of deleting these recurring payments is not as straightforward. While Wells Fargo allows customers to view and edit their non-mortgage recurring payments, the same convenience is not extended to mortgage payments. In such cases, customers are required to contact Wells Fargo's customer service line to request a Stop Pay on the automatic payment, which may incur a fee. Additionally, customers must wait several days after deleting a recurring mortgage payment before setting up a new one.

Cancelling Wells Fargo autopay online

Firstly, sign in to your Wells Fargo mortgage account online or call 1-866-386-8519. You can also call 1-800-357-6675 or enroll on the Make Payment screen in Wells Fargo Online.

If you are using the Wells Fargo app, the "Control Tower" section is where you can view and manage your recurring payments. However, some users have reported not being able to delete recurring mortgage payments from this section.

If you are using the Wells Fargo website, sign in to your mortgage account and select the Transfer & Pay tab. From here, you should be able to view and delete your recurring payments. It is important to note that you may not be able to delete a recurring payment if it is too close to the due date.

Additionally, some users have reported that deleting a recurring mortgage payment may require calling the main customer service line and requesting a "Stop Pay". There may be a fee associated with this request.

Please note that once you delete a recurring mortgage payment, you will need to wait several days before setting up a new recurring payment.

Cancelling via the Control Tower section in the app

Cancelling Wells Fargo's automatic mortgage payments can be a tricky process. While the company offers a variety of payment methods, the process of cancelling these payments is not always straightforward.

In the Wells Fargo app, users can access the Control Tower section to view and manage their recurring payments. Here, they can find a list of all their recurring charges, including mortgage payments. However, for some users, the option to delete or cancel these payments may not be available, especially if the due date is close.

In the case of not being able to cancel through the app, customers are advised to call the main customer service line and request a "Stop pay". It is important to note that there may be a fee associated with this process, which is typically around $31, although it may be possible to get the fee waived in certain circumstances.

Additionally, it is worth mentioning that Wells Fargo requires a few days between deleting a previous auto payment and setting up a new one. This waiting period can cause inconvenience and impact the timing of payments.

Overall, while the "Control Tower" section in the Wells Fargo app is intended to provide users with visibility and control over their recurring payments, the ability to cancel or delete mortgage payments through this method may vary depending on individual circumstances and the timing of the request.

Setting up a new recurring payment after cancellation

To set up a new recurring Wells Fargo mortgage payment after cancellation, you can use the following methods:

Online

• Sign in to your Wells Fargo mortgage account online.
• Use the 'Transfer & Pay' tab to pay WF accounts.
• You can also enrol in Wells Fargo Online to access your account information.
• To enrol, you must complete a brief, one-time enrolment process after your account is online.
• You can then schedule one-time and recurring payments.
• You can also set up automatic payments for recurring bills such as your mortgage.
• You can add a payee manually, or search for them by name.
• You will need to verify or enter the payee's name, address, and account number.

By Phone

• Read and agree to the Terms and Conditions.
• Call Wells Fargo at 1-866-386-8519.
• You can also call 1-800-357-6675.

By Fax

• Download and complete the enrolment form (PDF).
• Fax it to 1-866-287-6241.

Please note that there may be a waiting period of several days after cancelling a recurring payment before you can set up a new one.

Calling Wells Fargo to cancel autopay

If you want to cancel your Wells Fargo mortgage autopay by phone, you can call the Wells Fargo Online® customer service line on 1-866-386-8519. Note that there may be a fee of $31 to cancel your autopay, but you might be able to get the fee waived.

Before you call, it may be helpful to have recent copies of your bills to hand, as you may be asked to verify or enter your account number. You may also need to provide your username and password to access your account.

If you are unable to cancel your autopay, you may need to wait until a certain number of days before the payment is due. This is because Wells Fargo does not allow you to set up a new recurring payment on the same day that you delete a previous auto payment.

You can also set up automatic payments by phone. To do this, you will need to read and agree to the Terms and Conditions.

Cancelling a payment before the due date

Another option is to contact Wells Fargo directly. You can do this by calling their customer service line and requesting a "Stop Pay". There may be a fee associated with this, but it is possible to request a fee waiver. It is important to note that Wells Fargo may not be able to process your request if it is too close to the payment date.

Additionally, you can enrol in Wells Fargo Online® and access your account information to manage your payments. This option is available typically 4 to 7 business days after your transfer date. Through Wells Fargo Online®, you can schedule one-time and recurring payments, as well as access the Transfer & Pay tab to manage your payments.

Finally, you can visit a Wells Fargo branch in person and speak to a representative to request the cancellation of your recurring payment. This option may provide a more immediate solution, especially if the payment date is approaching and you are unable to make the request through other channels.

It is important to carefully review the terms and conditions of your Wells Fargo mortgage and understand the potential implications of cancelling a payment before the due date.

Frequently asked questions